Membership Coordinator Resume Sample Template
Looking for a membership coordinator resume sample? Check out this sample resume for Anya Nolan, a skilled and experienced Membership Coordinator with exceptional customer service and organizational skills. Use this resume as a template to create your own membership coordinator resume and land your dream job!
Name: Anya Nolan
Phone: (555) 555-5555
Address: New Jersey
Objective:
To obtain a position as a Membership Coordinator where I can utilize my customer service and organizational skills to manage memberships, ensure customer satisfaction, and enhance customer retention.
Education:
Bachelor of Science in Business Administration
Rutgers University, New Brunswick, NJ
Graduated May 20XX
Skills:
- Excellent communication skills, both written and verbal
- Excellent organizational and time-management skills
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Customer service-oriented mindset and problem-solving skills
Experience:
Membership Coordinator
ABC Nonprofit Organization, Newark, NJ
June 20XX – Present
Responsibilities:
- Handle membership inquiries and requests via phone, email, or in-person, ensuring that all issues are resolved promptly and to the customer’s satisfaction
- Maintain accurate and up-to-date membership databases and reports, ensuring that all member information is correct and complete
- Plan and promote membership events and initiatives, collaborating with other departments and vendors to ensure their success
- Work closely with other departments to identify areas for improvement in membership programs and services, suggesting and implementing changes as necessary
- Collaborate with the Membership Manager to develop and execute membership retention strategies
- Assist in the development of membership marketing materials and campaigns
- Provide exceptional customer service to members, ensuring their satisfaction and retention
Customer Service Representative
XYZ Corporation, Trenton, NJ
August 20XX – May 20XX
Responsibilities:
- Handled customer inquiries and complaints via phone, email, or in-person, ensuring that all issues were resolved promptly and to the customer’s satisfaction
- Processed customer orders, returns, and exchanges, and provided product information
- Maintained accurate customer records and databases
- Worked collaboratively with other departments to ensure customer satisfaction
Certifications:
Certified Membership Professional, Membership Marketing Institute, 20XX
References:
Available upon request.