Front Office Manager Resume Sample Template
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[/su_note][Full Name]
[Felix Jensen]
[Address: Louisiana]
[Phone Number: Louisiana]
[Email Address]
Objective:
A highly skilled and experienced Front Office Manager seeking a challenging role in the hospitality industry. I aim to leverage my leadership, communication, and customer service skills to provide exceptional guest experiences and exceed organizational goals.
Education:
Bachelor of Science in Hospitality Management
[Louisiana State University, Baton Rouge, LA]
[Graduation Date]
Experience:
Front Office Manager
[Marriott Hotels & Resorts, New Orleans, LA]
[Employment Dates]
- Oversaw daily operations of the front office, including guest services, reservations, and concierge, ensuring guest satisfaction and high levels of cleanliness, safety, and security.
- Managed and trained front office staff, delegating tasks and ensuring effective communication.
- Prepared and managed the front office budget, monitored financial performance, and identified areas for cost-saving.
- Responded promptly to guest inquiries and requests, and resolved complaints and concerns effectively.
- Maintained accurate record-keeping and financial reporting.
- Developed and maintained positive relationships with guests, staff, and vendors.
Assistant Front Office Manager
[Hilton Hotels & Resorts, Lafayette, LA]
[Employment Dates]
- Assisted Front Office Manager in overseeing daily operations of the front office, including guest services, reservations, and concierge, ensuring guest satisfaction and high levels of cleanliness, safety, and security.
- Trained and supervised front office staff, ensuring compliance with hotel policies and procedures.
- Responded to guest inquiries and requests, and resolved complaints and concerns effectively.
- Maintained accurate record-keeping and financial reporting.
Skills:
- Excellent leadership, interpersonal, and communication skills.
- Technical skills such as knowledge of hotel software and Microsoft Office.
- Strong customer service skills and a passion for exceeding guest expectations.
- Budget management and financial reporting.
- Time management and organizational skills.
Certifications:
- Certified Hotel Administrator (CHA)
- ServSafe Food Protection Manager Certification
References:
Available upon request.