Debt Collector Resume Sample Template
Crafting a compelling debt collector resume is key to landing a job in recovering past-due account payments. This example debt collector resume illustrates the ideal format, showcasing relevant responsibilities, achievements, competencies, and career progression. It applies dynamic language and key industry terms to provide recruiters and hiring managers with a profile of an accomplished collections specialist candidate pursuit of new challenges and leadership roles. Review the full debt collector resume sample for inspiration and guidance to help accelerate your collections career search today.
Amira Silva
123 Main Street, Atlanta, GA 30000 | (555)-123-4567 | amirasilva@email.com
Collections Specialist
Results-driven Collections Specialist with 3+ years of experience in recovering delinquent account payments through customized engagement strategies. Known for consistently high recovery rates thanks to persuasive negotiation talents rooted in ethical integrity and financial psychology understanding.
Core Competencies
- Payment Negotiation
- Account Reconciliation
- Regulatory Compliance
- Interpersonal Communication
- Data Analysis & Reporting
Professional Experience
Collections Specialist, Ace Debt Recovery (Aug 2020 – Present)
- Negotiated over $8M in cumulative repayment plans through attentive customer interactions.
- Utilized CRM tracking and consumer behavior analytics to compile a tiered priority account management plan improving workflow by 27%.
- Reduced month-over-month delinquency rate from 73% to 58% across the allocated portfolio.
- Subject matter resource on FDCPA and state collections regulations; achieved perfect score on compliance testing 3 years running.
Customer Service Rep, Carlson Financial (Mar 2017 – Aug 2020)
- Built rapport with 650+ past-due account holders weekly to explain charges and discuss payment options.
- Commended for de-escalation skills; diffused 90% of emotionally charged calls through empathetic active listening.
Education
Bachelor of Science in Business Administration – Finance
University of Georgia, Athens, GA
Graduated: May 2016