Collections Officer Resume Sample Template
A collections officer resume example should showcase your communication, mediation and ethical accountability talents. Quality candidates possess 3+ years of customer account management or collections experience, strong negotiation abilities, regulatory compliance knowledge and data analysis competencies. Evaluate this collections officer resume sample highlighting considerable debt recoveries through compassionate yet persistent borrower engagement. Learn more about assembling the essential sections and presenting your most persuasive qualifications aligned with this unique recovery role.
Tyler Joyce
123 Main Street, Birmingham, AL 35242| Phone: 123-456-7890| tyler.joyce@email.com
Collections Officer
Highly motivated and outcome-driven Collections Officer with three years of successful experience contributing to on-time customer account resolution. I am known for persistence balanced with compassion and integrity when working with diverse debtors to facilitate win-win payment plan arrangements.
Core Competencies
- Payment Negotiation
- Account Reconciliation
- Regulatory Compliance
- Relationship Building with Customers
- Documentation Standards
Professional Experience
Collections Officer Simon & Howe Inc. – Birmingham, AL
MARCH 2019 – PRESENT
- Initiated early-stage delinquency contact, achieving a 65% response rate with customized payment solutions, leading to improved cash flows
- Developed Empathy Mapping approach for identifying root causes impacting repayment ability; borrower satisfaction improved by 92%
- She consistently exceeded benchmarks of 70% age balance reduction monthly through a collaborative yet tenacious collections communication style.
Customer Service Representative
CBE Collections Agency – Birmingham, AL
JUNE 2017 – FEBRUARY 2019
- Built financial profiles within 48 hours for batch assignment of 210 new past due accounts monthly
- Partnered with Operations to rectify systemic contracting issues; boosted contact rates by 29% over six months
Education
Bachelor of Science in Business Administration
University of Alabama, Tuscaloosa, AL
Graduated December 2016