Crafting a Strong Collection Associate Resume: A Comprehensive Guide
Are you looking to start or advance your career in debt collection? A well-crafted collections associate resume can help you stand out from other candidates and land your dream job. In this article, we’ll show you how to make a strong resume for a collections associate job.
General Information:
The first section of your collection associate resume should include your name, address, phone number, and email address. This section should also have a summary or objective statement that shows off your skills, experience, and career goals.
Education:
For the job of collection associate, you should put on your resume that you have a high school diploma or something similar. If you have a college degree or relevant coursework, be sure to include that as well. List the school, degree, and relevant coursework.
Work Experience:
In the work experience section of your collection associate resume, you should list any relevant work experience in customer service, collections, or accounting. For each position, provide the job title, company name, employment dates, and a brief description of your responsibilities and accomplishments. Use bullet points to highlight your key achievements and skills.
Skills:
In the “Skills” section of your resume for a Collection Associate position, you should list your technical and “soft” skills. Here are some skills to consider, including:
- Familiarity with software programs and databases used to manage accounts
- Strong communication and interpersonal skills
- Strong negotiation skills
- Ability to work well under pressure and meet deadlines
- High level of attention to detail and ability to maintain accurate records and documentation
- Knowledge of relevant laws and regulations related to debt collection
Certifications and Licenses:
If you hold any relevant certifications or licenses, include them in this section.
Collection Associate Resume Sample Template
Name: Jane Doe
Address: 123 Main Street, Anytown USA 12345
Phone: (123) 456-7890
Email: janedoe@email.com
Goal: To get a job as a collection associate at a reputable debt collection agency where I can use my skills and experience to handle accounts well and give great customer service.
Education:
High School Diploma – Anytown High School, Anytown USA
- Relevant coursework: Accounting, Business Law, Customer Service
Work Experience:
Collection Associate – XYZ Debt Collection Agency, Anytown USA
- Employment dates: January 2019 – present
- Manage accounts for clients in a variety of industries, including healthcare and finance
- Use company software to document all interactions and maintain accurate records
- Provide exceptional customer service and work with clients to develop repayment plans
- Successfully negotiate settlements and payment plans with debtors
Customer Service Representative – ABC Corporation, Anytown USA
- Employment dates: July 2017 – January 2019
- Provided customer service support to clients in the retail industry
- Responded to customer inquiries and complaints via phone and email
- Assisted with processing orders and returns
- Managed customer accounts and provide product information and recommendations
Skills:
- Proficient in Microsoft Office, including Word and Excel
- Experience with debt collection software programs, including Encore and Collection-Master
- Strong communication and interpersonal skills
- Excellent negotiation skills and ability to work well under pressure
- High level of attention to detail and ability to maintain accurate records and documentation
- Knowledge of relevant laws and regulations related to debt collection
Certifications and Licenses:
- Certified Debt Collection Specialist – National Association of Credit Management (NACM)
References:
Available upon request.